Privacy Policy

1. Introduction

CivicCommonsClearing ("we," "us," or "our") is dedicated to maintaining the confidentiality of your information. This document outlines how we gather, utilize, divulge, and protect your data when you engage with our website civiccommonsclearing.sbs or avail of our services for yacht charters.

Utilizing our services indicates your agreement with the data handling practices delineated in this document. Our practices are in accordance with relevant privacy statutes including the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other prevailing privacy laws in Canada.

2. Information Collection

2.1 Personal Data

Personal data is collected when you voluntarily submit it to us during activities such as:

• Scheduling a yacht charter
• Reaching out through our website or over the phone
• Signing up for our newsletter
• Completing forms on our site
• Taking part in surveys or promotional events

The data collected might include:

• Your name and contact details (including email, telephone number, and address)
• Transaction details (which are securely processed by third-party entities)
• Your preferences and requirements for charter services
• Details for an emergency point of contact
• Preferences regarding food and any medical details you might disclose

2.2 Information Collected Automatically

Automatic data collection occurs when you visit our website, capturing:

• Your IP address and locational information
• Browser particulars such as type and version
• Visited pages and duration of site engagement
• Sites that referred you to ours
• Device specifics including type and screen resolution

2.3 Cookies and Similar Technologies

Cookies and related technologies are utilized to improve your online experience by:

• Storing your preferences
• Analyzing the use and performance of our website
• Providing content customized to your interests
• Enhancing our offerings

You can manage your cookie preferences via your web browser settings or our cookie consent feature.

3. Use of Information

The information we collect serves the following purposes:

• Provision of Services: To deliver yacht charter services, facilitate reservations, and maintain communication about your booking
• Support for Clients: To address your queries and offer support
• Transactions: To carry out billing and handle payments
• Safety and Security: To secure the safety of our operations and prevent deceptive practices
• Promotion: To distribute marketing communications and updates, with your permission
• Enhancement of Website: To analyze visitor behavior and upgrade our website capabilities
• Adhering to Legal Obligations: To comply with the law and regulatory frameworks

4. Sharing and Disclosure of Information

Your personal information is not sold, exchanged, or rented to outside parties. Situations in which we may disclose your data include:

4.1 With Service Partners

Information may be shared with vetted service providers who support us with tasks such as payment processing, website upkeep, email campaigning, analytical evaluations, and customer service.

4.2 Legal Requirements

Your data may be revealed if mandated by law, to comply with legal procedures, in response to court subpoenas, emergencies, or to probe potential misconduct or illegal activities.

4.3 Business Transitions

Should a merger, acquisition, or sale of assets occur, your personal data might be transferred as part of these dealings.

5. Securing Data

We take suitable technical and organizational precautions to guard your personal data against unauthorized access or modifications and against its unlawful destruction or loss. These strategies include encryption, protected servers, access management, ongoing evaluations, and training of our staff.

Nonetheless, no data transmission method or electronic storage solution is infallible. Complete security of your information cannot be assured.

6. Retention of Information

We retain personal data only for the duration necessary for the purposes it was collected for or as dictated by legal requirements. Typical retention periods include:

• Service Reservations: 7 years for tax and legal reasons
• Marketing Engagement: until you opt out or request deletion
• Web Analytics Data: 26 months by default
• Client Assistance Records: 3 years since the last interaction

7. Rights and Choices of Users

Your rights encompass access to data, rectification, erasure (subject to legal constraints), portability, objection to direct marketing, and control over cookies. You can exercise these rights by contacting us through the provided details.

8. External Services

8.1 Google Analytics

We use Google Analytics for insights on website engagement. You can opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interfaces

We may include links to social platforms, each governed by its own privacy policy.

8.3 Payment Processing Firms

We employ third-party processors that are compliant with the Payment Card Industry Data Security Standard (PCI DSS) for secure transaction handling.

9. International Data Transfers

Your data may be transferred to, and processed in, countries other than Spain, where we ensure that protective measures in line with applicable privacy legislations are in place.

10. Protecting the Privacy of Minors

We do not purposefully cater to individuals below the age of 13, nor do we knowingly amass their data. If you suspect that a minor has provided us with personal data, contact us promptly.

11. Policy Amendments

Modifications to this Privacy Policy may occur to reflect shifts in our procedures or in legal stipulations. We will announce updates by posting the revised policy on our site, emailing registered users, or via a site notice. Continued engagement with our services post-notification implies consent to the amendments.

12. Contact Details

For queries regarding this Privacy Policy or our data handling methods, please reach out:

13. Adherence to Google Ads User Consent Policy

We abide by the user consent policies set forth by Google Ads. Selections regarding cookies and tracking can be modified at any time within our cookie preferences.